Banning resident help desk

Local government shouldn’t feel like a maze.

Choose an everyday problem. Get the responsible agency, the right contact, what to gather, and a message you can copy.

Resident toolsFind the right department Understand how City Hall works

Useful right now

Less runaround. Better follow-through.

This guide uses official information from the City of Banning, Banning Unified, and Caltrans. It doesn’t send or store personal information.

Start here

City Utility Billing + Banning Electric Utility

Billing: 951-922-3185 · Electric operations: 951-922-3260

For a billing problem, have the service address, bill date, and disputed amount ready. For an outage or electrical issue, describe the location and when it began.

Open the City utility concern page

Copy-ready message

Hello, I am a Banning resident requesting help with [describe the billing or electric-service issue] at [service address]. The issue began or appeared on [date/time]. Please confirm receipt, provide a reference number, and tell me the next step. Thank you.

Before you report

Four details that make follow-up easier.

Exact location

Address, intersection, side of street, or nearest landmark.

Date and time

When it began or when you observed it.

Clear description

What happened, who it affects, and whether it is dangerous.

Reference number

Ask for it, save it, and use it when you follow up.

In an emergency, call 911.

Contacts were checked in August 2026. Agencies can change hours, forms, or numbers. This is a campaign convenience; it isn’t an official City service.